What is BioInformant’s 60 Day Money Back Guarantee? It’s simple. We produce exceptional products for the stem cell industry.
If the strategies and tools aren’t helpful to you, then we will cheerfully refund the order less processing and transaction fees, and you can keep the product.
Please note that this guarantee applies is only valid on full price products. It does not cover products sold on sale or at a discounted price.
Why Do We Offer It?
BioInformant’s 60-day guarantee is a simple policy we put in place to ensure that you love the data and insights that you receive from our company.
If we are not the best possible match for your market intelligence needs, then we return your investment to you.
How Does It Work?
When you order a BioInformant product, your order is delivered electronically. If you unsatisfied with your order, then come back to this page and fill out this form.
Return it to us at [email protected] within 60 days and your refund will be processed electronically, without having to speak to a customer service representative.
Alternatively, you can call us at 703.859.7617 and we will process your request in person over the phone. It’s as simple as that!
How Soon Can I Expect My Refund?
While your refund timeline can vary slightly depending on the method of payment that was used, we make every effort to get you your refund immediately.
Based on past experience, the usual timeline for processing is 2-3 business days.
How Long Do I Have to Request a Refund?
You have 60 days from the date your purchased your product through BioInformant.com to request your refund.
What Else Do I Need to Know?
If you paid by credit or debit card, you will get refunded all but your processing and transaction fees. Those are incurred at the time of purchase and are non-refundable.
For BioInformant’s global strategic reports, the nonrefundable portion is $495 per transaction. For all other products, it is 10% of the product price.
Please note that if you request and are issued a refund under this guarantee, you cannot be a future client of BioInformant.
How Can We Afford to Do This?
We know that some people may take advantage of this opportunity. However, we also know most clients are honest and trustworthy.
So, we choose to give you a 60 days to apply BioInformant products to your business.